Menards

I'm rating this a 4 star because I really feel this place is better than average. I could talk about the negative, but let's focus on the positive. If you shop the deals and use your Menards rebate money then you can get a large amount of free stuff. That is the best way to shop here. Big ticket items like shingles can be cheaper than anywhere else if you catch a sale.

This rating is for the following issue only. I purchased a battery for my sons car at Menards a little over a year ago (keep in mind I would have never bought a battery from Menards over a automotive store if I would have had a choice). Fast forward a little over a year the AC Delco battery with a 3 year warranty crapped out on my sons car. Bring it back to replace and NO GO…… must have the receipt….which is fine, but the debit card I used was hacked and a new card for the same account had to be issued. I received the old number from my bank but the kiosk to pull up the receipt does not let you enter the numbers manually. After I spoke with the 20yr old manager and explained my situation they were unwilling to work with me for an in store credit for the junk I purchased from them. In hind sight I should have waited until a reputable automotive store was available to purchase the battery for my son. I would NEVER recommend purchasing any automotive from Menards.

We went to get deck boards today and received top-notch customer service from the lumber yard Boys, AC Miller, very kind, friendly smile and helpful, and David, who was patient with us asking questions while helping us choose the best boards he could find. You can tell both of these fellas take much pride in their work and have integrity as well. We will 100% be looking for these guys on our next visit. They deserve a kudos for a job well done, with a smile on a hot day. This is not an easy job im sure of it. I hope they get some kind of appreciation/recognition! Thank you!!

Menards has what we need for the seemingly endless projects around the house. The staff are always very helpful when asked if we can't find what we're looking for. I like the 11% rebate on everything, which adds up quickly when you spend big money at Menards like we do. A word of wisdom learned from experience, send in your rebates when you get home so as not to forget to, because they expire quickly and you lose out.

Manager Candice at the forsyth menards is a joke and should be stocking shelves and not a manger ..I took a ac back that had a warranty for 2 years I didn't have the receipt on me she said for a EXCHANGE I had to prove that it was purchased before then so I pointed out the manufacturer date on the unit and it was just little over a year it was made... so how would it be possible to be 2 years old ...

Dealt with a manager named Tom pertaining to an order on counter tops. This was my first time ordering counter tops and it turned out to be a complete disaster. First of all, my order had multiple things wrong with it. The main one being the install kit was missing. When I picked it up the store employee informed me that my entire order was there and helped load it which was nice. After arriving home, my contractor notices that the install kit was missing with the order. I went back to the store and he had left for the day at 4pm and he was the only "manager" who could help. Kind of crazy that you leave work early on a Saturday. But that's neither here nor there. So now I have to wait until the next day to discuss the issue. The next day he advised me to call the company they contract to discuss the missing items. I'm sorry I thought I was doing business with Menards. Why do I have to call your 3rd party vendor? That's your job so I made sure he did that. Additionally, with all the mishaps.. my contractor charged me an additional $800 because of something that was out of his control. When I asked Tom if there was anything he could do about all the issues. He said no, there's nothing to be done. I definitely wasn't asking him for money, I did expect expedited shipping for the kit. Which I haven't received and it's been OVER A WEEK. This has caused me to complain to the store supervisor (Rob) and he told me to fill out a form that takes 5-6 weeks to get reviewed AND I figured out he's a liar too. The man told me I could print out my receipt because I accidentally left it at their store and it got tossed in the trash. I spoke to home office and they were able to provide me with one. All in all a terrible experience and I'll give my business to anyone else. Menards motto of "quality and service" was grossly NOT met. Shame on all involved. Do better and be better. OR find a different career path.